Processing Times
Most orders take 2-3 business days to make before they ship out. This processing time may increase if we are experiencing a higher volume of orders. We will notify you through email if this is the case or post it directly to our website.
Additionally, during times of the year when there is a higher volume of packages being delivered (like around certain December holidays), please allow for additional time to receive your order.
U.S. Shipping:
We primarily ship using USPS Priority Mail and UPS.
Our choice of which shipping carrier to use depends on a variety of factors. Shipments sent to PO Boxes must be shipped by USPS because UPS doesn't ship to PO Boxes. If your package contains soles and goes through very cold weather, we usually choose UPS.
All packages go out with a tracking number. You can find your tracking number in your shipping confirmation email, or by logging into your account on this website and viewing your order there. If you did not receive your tracking number or shipping confirmation email, check your spam or promotions boxes. Sometimes our email messages get blocked. If you still can't find it, please contact us.
Please allow at least 3 business days after placing your order to check on your order tracking, as the tracking information may not be available before that time.
Shipping Insurance & Missing Packages
We usually choose shipping methods that include shipping insurance up to $100, which typically covers the cost of a pair of slippers. Shipping insurance usually covers what happens in transit and ends when a package reaches your property. If something happens to a package after it has arrived, you can take it up with the carrier company, but we are not responsible for refunding or remaking your order. You can read more information about what the shipping insurance covers on the USPS and UPS webpages.
If your package doesn't arrive, please first check your tracking number first to be sure it was delivered. If it says it was delivered, please check with your neighbors; it may have been delivered to one of them instead. If your package still hasn't appeared, please contact the carrier company.
If something happens to your package after we give it to the shipping carrier, we are not responsible for refunding or remaking your order.
Shipping to Alaska
We ship to Alaska using UPS 2-3 Day Ground service.
Because our slippers with soles cannot endure freezing temperatures and USPS does not provide temperature regulation of its shipping vehicles, we primarily ship to Alaska using UPS. Unfortunately, this also means we cannot ship to PO Boxes unless you order slippers without soles.
If this is an issue, please contact us. The pricing of USPS varies from UPS. Perhaps we can work something out.
Outside Mainland U.S. Shipping: (Including International)
We are not currently setup to offer shipping outside of US Mainland or International. However, if you would still like to order, please contact us, and we'll see if we can work anything out. Additional shipping costs will apply.