Refund policy
Returns and Exchanges
You have 30 days after receiving your item to request a return or an exchange. (We make exceptions for gifts and Christmas presents.)
Your returned or exchanged item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. Slippers that smell like smoke, cigarettes or otherwise, cannot be returned or exchanged. You’ll also need to provide proof of purchase, and an invoice number along with a note of explanation. Customized products cannot be returned or exchanged.
We now offer Free Returns. As a small business, we ask that you do not use this policy to try on various sizes and styles to see which one you like best.
For Exchanges, we charge a 12% restocking fee, but we cover the cost of shipping both ways.
For more information, see details below.
Returns
We now offer Free Returns within the 30 days of receiving your order. This means we cover the cost of shipping. As a small business, we ask that you do not use this policy to try on various sizes and styles to see which one you like best.
Returned items must be in the same condition you received it in, unworn, with tags, and with it's original packaging. Customized products cannot be returned.
The Return Process:
1. Please contact us before returning items. The address on returned items may be different than the one our product was shipped from.
To initiate a return, send an email to service@teepeecreepers.com. In that email, please include your order number and the reason for your return.
2. We email a reply within the next business day on whether we can accept your return.
3. If accepted, we will provide a prepaid shipping label for you to print out and bring to the post office. (Please Note: Our ship back address is to a PO Box. UPS does not ship to PO Box addresses. )
4. Once we receive the slippers and approve of their condition, we will issue you a full refund for your order. You’ll be refunded for the product(s) on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Exchanges
We charge a 12% Restocking Fee on Exchanges, but we cover the cost of shipping both ways.
Exchanged items must be in the same condition you received it in, unworn, with tags, and with it's original packaging. Customized products cannot be exchanged.
We calculate the Restocking Fee based on the cost you paid for the slipper (without tax.)
Example: 12% of $94.98 = $11.40
The Exchange Process:
1. Please contact us before exchanging items. The address on returned items may be different than the one our product was shipped from.
To initiate an exchange, send an email to service@teepeecreepers.com.
2. We will reply within the next business day on whether we can accept your exchange. We usually ask you try tightening the lacing if the slippers feel too loose.
3. If the exchange proceeds, we send you an email detailing the cost of the exchange. This will include the 12% Restocking Fee and any difference in cost between the slippers you're exchanging. (For example, there's a difference between the cost of a Men's 12/13 and a Men's 10/11.) After you approve that cost, we will send you an invoice from our website of the stated amount.
4. Once you pay the invoice, we will email you a prepaid shipping label. Print out the shipping label, put it on a box with your slippers in it, add a note about your order number and what you need, and drop it off at the post office. Because we've already paid for this shipping label, all you have to do is drop the box off (rather than wait in line.)
5. Once we receive your slippers, we will ship you the slippers you want to exchange for. (We also cover the cost of shipping this new item to you.)
COMMON ISSUES
FOR SLIPPERS THAT FEEL TO LOOSE
If you are returning or exchanging a slipper because they feel too loose, please visit our FAQ first to see if there’s any adjustments that can be made. We make our slippers for all size ankles; sometimes tugging on the laces can fix loose slippers.
Defective Products
Though we pride ourselves on our quality, sometimes we make mistakes, as all people do.Please inspect your order upon reception. If it appears damaged or defective, please contact us so we can evaluate the issue.
When considering defects in your product, please take the following into consideration.
Sheepskin is not a synthetic plastic material that is programmed to be perfectly uniform and consistent.
Every sheepskin hide is unique and different. The sheep spend their lives grazing on the open range, experiencing the seasons, and fending of insects and burrs. As a result, sheep hides are not uniform in color or texture and may sometimes contain small blemishes or markings on them. What looks like a scratch or chemical spot was actually a thorn abrasion or a tick bite. These markings make every slipper unique and authentic to the life of the animal. Though we do our best to provide every left slipper with a matching right of similar texture, even slippers cut from the same hide will vary in skin thickness and wool density. Please take this into consideration before considering something defective damaged.
Products Damaged by Mail
If a product was obviously damaged in the mailing process, please photograph it and take the issue up with your mail carrier. Both UPS and the Post Office packaging services cover $100 in insurance, which usually covers the cost one pair of slippers.
Missing Packages
If you can't find your package, first check the package number tracking. If the tracking says that it has been delivered but you can't find it, please look all the places it may be. If you still can't find it, please check with your neighbors. Sometimes packages get delivered to the wrong address; sometimes it's next door; sometimes it can be a whole street over. If you still can't find it, contact us and let us know.
Extra Details About Returns & Exchanges
30 Day Period
Items must be exchanged within 30 days of receiving them. If you are not sure when you received your item, please check the tracking number we sent you to see what day your item arrived. If you can’t find your tracking number, please contact us. (We have a record of it and can find it, but only if you provide an order number.)
We do realize that packages take a while to arrive, so as long as you initiated the exchange or return process by sending us an email within 30 days of receiving your package, your exchange will qualify within that 30 day window.
Item Condition
Items must be returned in the original condition in which you received it. Slippers with the tags removed are fine. We’re mostly concerned about the scuff marks on the bottom of the shoe which show us that you’ve wore them a lot before you decided to return them.
Scent: Slippers that smell like your perfume, cigarettes or any other smoke cannot be returned or exchanged.
COMMON QUESTION:
Why charge a 12% Restocking fee on Exchanges?
Shipping has gotten expensive (along with everything else.) To exchange an item requires both paying the cost of shipping two more times, once to ship the item back and another to ship you the new item. As a company who doesn't buy cheap products overseas, this is a big expense.
Because our business receives discounted rates on shipping, we've found it is more affordable for everyone if we cover the entire cost of shipping with our discounted rates while charging a restocking fee to our customers. The restocking fee ends up being cheaper than our customers would pay to mail their returning slippers themselves. It also reduces the time it takes standing in line at the post office and allows us all to easily track the returning box.