Our website may be new, but our slippers are older than the Internet...
Processing Times
Most orders take 2-3 business days to make before they ship out. This processing time may increase if we are experiencing a higher volume of orders. We will notify you through email if this is the case or post it directly to our website.
Additionally, during times of the year when there is a higher volume of packages being delivered (like around certain December holidays), please allow for additional time to receive your order.
Package Theft
If you are concerned about Package Theft, please add delivering instructions in our notes area on the checkout page. We will write instructions on the box for the delivery person, such as "hide behind fence". If you'd like your delivery to require a signature, please let us know.
U.S. Shipping:
We primarily ship using USPS Priority Mail and UPS.
Shipments sent to PO Boxes must be shipped by USPS because UPS doesn't ship to PO Boxes.
All packages go out with a tracking number. You can find your tracking number in your shipping confirmation email, or by logging into your account on this website and viewing your order there. If you did not receive your tracking number or shipping confirmation email, check your spam or promotions boxes. Sometimes our email messages get blocked. If you still can't find it, please contact us.
Please allow at least 3 business days after placing your order to check on your order tracking, as the tracking information may not be available before that time.
Shipping Insurance
All packages include shipping insurance up to $100, including ground services. This typically covers the cost of one pair of slippers.
Shipping insurance usually covers what happens in transit and ends when a package reaches your property. If something happens to a package after it has arrived, you can take it up with the carrier company. but we are not responsible for refunding or remaking your order. You can read more information about what the shipping insurance covers on the USPS and UPS webpages.
If something happens to your package after we give it to the shipping carrier, we are not responsible for refunding or remaking your order, though we do everything we can to make it right.
Missing Packages
If your package doesn't arrive, please first check your tracking number first to be sure it was delivered. If it says it was delivered, please check with your neighbors; it may have been delivered to one of them instead. If your package still hasn't appeared, please contact us.
Shipping to Alaska
If you're shipping to Alaska, we recommend not choosing a ground method of transportation.
Our slippers with soles cannot endure freezing temperatures and ground shipments typically do not provide temperature regulation of its shipping vehicles
Outside Mainland U.S. Shipping: (Including International)
We are not currently setup to offer shipping outside of US Mainland or International. However, if you would still like to order, please contact us, and we'll see if we can work anything out. Additional shipping costs will apply.