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swoop

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Why not give them slippers anyway as a Gift Card!

Teepee Creeper Gift Cards are a great way to give somebody slippers, especially if you don't know their size. They never expire.

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Shipping

Return

Shipping Policy

Processing Times

Most orders take 2-3 business days to make before they ship out. This processing time may increase if we are experiencing a higher volume of orders. We will notify you through email if this is the case or post it directly to our website.

Additionally, during times of the year when there is a higher volume of packages being delivered (like around certain December holidays), please allow for additional time to receive your order.

U.S. Shipping:

We primarily ship using USPS Priority Mail and UPS.

Our choice of which shipping carrier to use depends on a variety of factors. Shipments sent to PO Boxes must be shipped by USPS because UPS doesn't ship to PO Boxes. If your package contains soles and goes through very cold weather, we usually choose UPS. 

All packages go out with a tracking number. You can find your tracking number in your shipping confirmation email, or by logging into your account on this website and viewing your order there. If you did not receive your tracking number or shipping confirmation email, check your spam or promotions boxes. Sometimes our email messages get blocked. If you still can't find it, please contact us.

Please allow at least 3 business days after placing your order to check on your order tracking, as the tracking information may not be available before that time.

Shipping Insurance & Missing Packages

We usually choose shipping methods that include shipping insurance up to $100, which typically covers the cost of a pair of slippers. Shipping insurance usually covers what happens in transit and ends when a package reaches your property. If something happens to a package after it has arrived, you can take it up with the carrier company, but we are not responsible for refunding or remaking your order. You can read more information about what the shipping insurance covers on the USPS and UPS webpages.

If your package doesn't arrive, please first check your tracking number first to be sure it was delivered. If it says it was delivered, please check with your neighbors; it may have been delivered to one of them instead. If your package still hasn't appeared, please contact the carrier company.

If something happens to your package after we give it to the shipping carrier, we are not responsible for refunding or remaking your order.

Shipping to Alaska

We ship to Alaska using UPS 2-3 Day Ground service.

Because our slippers with soles cannot endure freezing temperatures and USPS does not provide temperature regulation of its shipping vehicles, we primarily ship to Alaska using UPS. Unfortunately, this also means we cannot ship to PO Boxes unless you order slippers without soles.

If this is an issue, please contact us. The pricing of USPS varies from UPS. Perhaps we can work something out.

Outside Mainland U.S. Shipping: (Including International)

We are not currently setup to offer shipping outside of US Mainland or International. However, if you would still like to order, please contact us, and we'll see if we can work anything out. Additional shipping costs will apply.

Return Policy

Returns and Exchanges

  • Free Returns for Full Refund
  • 30 Days to Return or Exchange
  • Restocking Fee on Exchanges

You have 30 days after receiving your item to request a return or an exchange. (We sometimes make exceptions for gifts and Christmas presents.)

Your returned or exchanged item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You’ll also need to provide proof of purchase (like an invoice number) along with a note of explanation. Customized products cannot be returned or exchanged.

We now offer Free Returns, where we cover the cost of shipping. As a small business, we ask that you do not use this policy to try on various sizes and styles to see which one you like best.

For Exchanges, we charge a 12% restocking fee, but we cover the cost of shipping both ways. 

 

FOR MORE DETAILS ABOUT THIS PROCESS or to initiate a Return or Exchange, please see our Returns & Exchanges Policy Page.